Quality service directly to your home & office

We bring the water to you, so you don't need to worry about stocking bottled water or carrying heavy bottles from the store.

How will I know when to expect my bottled water delivery?

We'll email you a delivery reminder 2 business days prior to your upcoming water delivery so you can confirm your order and add any additional products you'd like to receive. Plus, you'll receive a printed delivery schedule that will tell you exactly when you will receive your upcoming deliveries so you can plan ahead.

How often will water be delivered to me?

We deliver bottled water to you approximately once a month. You can also schedule extra deliveries if you need additional water or other products please call us on 02 9518 3544. If you do require more water outside of your schedule delivery date an additional fee of $10 +GST will be applied to cover for transport costs.

What if I am going to be away?

Our delivery service offers you ultimate flexibility when it comes to managing your account. By using our convenient website to manage your account, you'll be able to view an entire year's delivery schedule at one time. You can also make changes to your delivery schedule such as adding extra bottles or suspending a delivery if you're going to be away.

What if I live in a secure building?

Once you have completed your order, your Alpha Wter route salesperson will contact you to confirm your order and review the specifics of the delivery location—including your building's security situation. We currently deliver to many buildings with different levels of security. There is a good chance that your route salesperson will be familiar with the security issues involved in delivering to your location. In rare cases, security measures make it impossible for us to make deliveries. If this happens at your residence, we will cancel your account at no charge.

Are your 11lts & 15lts bottles recycled and reused?

To care for our environment and to reduce waste we have instituted various programs that decrease the amount of raw materials used in our bottling process. Among these programs is the reuse of our 11lts & 15lts bottle containers. Upon their return, they are washed, sanitized and re-used many times over their lifespan. We recycle these bottles ourselves using extensive sanitation and inspection procedures.

Need to enquire about our deliveries? Call The friendly team at Alpha Water on 02 9518 3544

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